Description
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively.
HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Tech Specs
| Product Type | Warranty |
| Service Availability Days | 7 |
| Service Availability Hours | 24 |
| Provided Support | Remote DiagnosisNew Releases Update
Phone Support Parts Replacement Repair Web Knowledge Base Access |
| Service Duration | 3 Year |
| Service Type | Maintenance |
| Service Location | On-site |
| Service Main Type | Maintenance |
| Service Sub Type | PhysicalElectronic |
| Service Description | 24x7x4 Hour |
| Service Name | Proactive Care – Extended Warranty |
| Service Characteristic | Parts & Labor |
| Service Response Time | 4 Hour – Parts and Labor -Availability: 24×72 Hour – Phone Consulting -Availability: 24×7 |
| Product Supported | HPE ProLiant:
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